01625 688 888 contactus@vetalaw.com

Legal & Regulatory

Veta Law, is a trading name of Berry & Killilea Ltd, a company registered in England and Wales (registered number 09950125) with its registered office at Deanway Technology Centre Building 2, Wilmslow Rd, Handforth, Wilmslow SK9 3FB.

Directors: Louise Berry and Lauren Killilea are solicitors and their rules can be accessed at www.sra.org.uk/handbook/. Berry & Killilea is authorised and regulated by the Solicitors Regulation Authority (number 641142). We are an online trader under the Department for Business, Innovation and Skills (BIS) and for more information please see http://ec.europa.eu/odr.

How we deal with complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If the person who is working on your case cannot resolve your concerns, please contact one of the Directors of the practice, Louise Berry or Lauren Killilea.

If you would like to make a formal complaint, then you can read our full complaints procedure here: Veta Law Complaints Policy. Making a complaint will not affect how we handle your case.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to
resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint
and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Legal Ombudsman deals with complaints about the service provided by a solicitor. Concerns regarding the behaviour of a solicitor (i.e. unprofessional conduct) are dealt with by the Solicitors Regulation Authority.

Privacy Notice
You can find a copy of our privacy policy here.

Get Your Free Legal Health Check

If you already have wills, trusts and/or powers of attorney in place and you want a solicitor to simply check that they still fit the bill, then please get in touch. We can quickly review your documents to see if they are still right for you. For example, you may have completed them some time ago and would like a jargon-free reminder of what it all means. We would be happy to do this for you.

Alternatively, your circumstances may have changed (e.g. you’ve got married, become ill, had more grandchildren, got divorced or suffered a bereavement) since you completed your will, trust and/or power of attorney and you would like a solicitor to verify if your documents are still right for you. If this applies to you, please do get in touch.

We understand that sometimes all clients need is reassurance and clarity about the documents they already have in place.

About Us

At Veta Law we are happy to answer all your questions about wills, tax planning, trusts, powers of attorney and probate. We offer a free initial call with one of our experts, without obligation, so please do not hesitate to get in touch.

FIND OUT MORE

Contact Us Today

01625 688 888

contactus@vetalaw.com

About Us

At Veta Law we are happy to answer all your questions about wills, tax planning, trusts, powers of attorney and probate. We offer a free initial call with one of our experts, without obligation, so please do not hesitate to get in touch.

FIND OUT MORE

Contact Us Today

01625 688 888

contactus@vetalaw.com